Privacy Policy
Privacy Policy
Last updated: 8 August 2026
Data Controller
North & Home is a trading name operated by Sarah Astle, a sole trader based in England.
North & Home is responsible for the personal information collected through this website and in connection with enquiries about our services.
Email: hello@northandhome.co.uk
Personal Data We Collect
When you contact North & Home or submit an enquiry through our website, we may collect:
Your name
Your email address
Your telephone number
Your property address
Information about your home or property
Information about the cleaning or home care services you are interested in
Any other information you choose to provide in your enquiry
We may also collect limited technical information when you visit our website, such as your IP address, browser type and information about how you use the website. Some of this information may be collected automatically through cookies or similar technologies.
Why We Collect Your Information
We use your personal information to:
Respond to enquiries and requests for information
Discuss your cleaning and home care requirements
Arrange consultations and appointments
Provide quotations
Provide and manage our services
Communicate with clients
Maintain appropriate business and customer records
Meet our legal, accounting and other regulatory obligations
Maintain and improve our website and services
We will only use your personal information where we have a lawful basis for doing so under UK data protection law.
Where processing is necessary to respond to your enquiry, provide services or take steps at your request before entering into a service agreement, we may rely on this as our lawful basis.
Where we are required to comply with a legal obligation, we may process your information for that purpose.
Where appropriate, we may rely on our legitimate interests in operating and improving our business, provided these interests do not override your rights and freedoms.
Where we rely on your consent, you may withdraw that consent at any time.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted service providers where this is necessary to operate North & Home or provide our services. This may include website hosting, email, payment processing, accounting or other business administration services.
We may also disclose information where we are legally required to do so.
We will only share information that is reasonably necessary for the relevant purpose.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies and Website Data
Our website may use cookies or similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use the website.
You can manage or disable cookies through your browser settings.
Where applicable law requires consent for non-essential cookies, we will seek the appropriate consent before using them.
Your Data Protection Rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request the transfer of your information in certain circumstances
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us at:
Third-Party Websites
Our website may contain links to third-party websites and social media platforms, including Facebook and Instagram.
If you follow one of these links, the third party's own privacy policy will apply. North & Home is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be available on this website, with the date of the most recent update shown at the top of the policy.
Contact
If you have any questions about this Privacy Policy or how North & Home handles your personal information, please contact:
North & Home
Email: hello@northandhome.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.
ICO website: https://ico.org.uk/